sr789 FAQ

sr789 requires identity verification (KYC) before processing your first withdrawal. Accepted documents include a valid Indonesian national identity card (KTP), passport, or driving licence. You may also be asked to provide proof of address (such as a recent utility bill or bank statement dated within the last 3 months) and proof of your payment method. Documents can be uploaded directly through your account dashboard. Most KYC reviews are completed within 24 hours.

On the sr789 login page, click the "Forgot Password" link below the password field. Enter the email address registered to your account and sr789 will send a password reset link within a few minutes. Check your spam or junk folder if the email does not arrive promptly. Once reset, use your new password to log in. If you continue to experience access issues, contact our 24/7 live chat support team for immediate assistance.

No. sr789 operates a strict one-account-per-person policy. Each player is permitted exactly one registered account. Duplicate accounts are detected through identity verification checks and are subject to immediate suspension. If you have lost access to an existing account, please contact our support team to recover it rather than creating a new one. Bonus eligibility is also tied to individual accounts, and duplicate accounts will have any associated bonuses voided.

To permanently close your sr789 account, contact our support team via live chat or email at [email protected] and submit a formal account closure request. Before closure, any remaining balance will be withdrawn to your nominated bank account (subject to standard KYC clearance). If you are closing your account due to gambling-related concerns, we encourage you to consider our self-exclusion tool as an alternative — it protects you while keeping your account data intact should you return later under healthier circumstances.

The minimum deposit on sr789 via Indonesian bank transfer — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata — is Rp 25.000. This low threshold is designed to make sr789 accessible to all player segments, from casual recreational players to high-stakes regulars. There is no maximum deposit limit set at the payment level, though individual games may have their own maximum stake limits.

Yes. sr789 supports all major Indonesian e-wallets, including OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed instantly and appear in your sr789 balance within seconds of the transfer being confirmed. The minimum e-wallet deposit is Rp 25.000. E-wallet withdrawals follow the same KYC requirements as bank withdrawals and are typically processed within 15 minutes once approved by our finance team.

The minimum withdrawal to a Bank Mandiri account — and all other supported Indonesian banks including BRI, BNI, and BCA — on sr789 is Rp 50.000. There is no daily withdrawal limit for verified accounts in good standing. Withdrawals submitted before 21:00 WIB on business days are generally processed the same day. Requests submitted after cut-off time or on weekends are processed the following business morning. sr789 charges no withdrawal fees.

BRI withdrawal delays on sr789 are usually caused by one of three factors: pending KYC verification on your account, a mismatch between the account name registered on sr789 and your BRI account holder name, or high processing volumes during peak periods (typically Friday evenings and weekends in WIB). Log in to your account and check the withdrawal status in your transaction history. If the status shows "Pending" for more than 3 hours, contact our live chat team with your withdrawal reference number for an immediate update.

Yes, sr789 supports QRIS (Quick Response Code Indonesian Standard) as a deposit method. QRIS allows you to pay directly from any compatible Indonesian banking or e-wallet app by scanning a QR code displayed on the sr789 deposit page. QRIS deposits are processed in real time and carry the same Rp 25.000 minimum as other local payment methods. QRIS is particularly convenient for mobile players who prefer not to navigate manual bank transfer menus.

On sr789, BRI Liga 1 matches are available across multiple betting markets, including 1X2 (match result), Asian Handicap (voor bola), Over/Under, Both Teams to Score, and mix parlay (multi-leg accumulator) options. All bets must be placed before kick-off unless Live Betting is available for that fixture. Matches abandoned before 90 minutes are voided unless a result has already been officially determined by the league. Minimum bet per selection is Rp 5.000; maximum varies by market and fixture.

Yes. sr789's sportsbook provides comprehensive live betting coverage of the English Premier League (EPL), UEFA Champions League, La Liga, Serie A, and Bundesliga, in addition to BRI Liga 1 and international competitions including the FIFA World Cup and AFF Cup. Live odds are updated in real time throughout each match. Live markets include in-play 1X2, Next Goal Scorer, Asian Handicap, and Minute of Next Goal. All live bets are subject to sr789's standard bandar bola (bookmaker) rules.

Return-to-player (RTP) percentages on sr789 vary by title and game provider. Most slots from Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft carry RTPs between 94% and 97.5%. The RTP for each game is displayed on the game's information page within the sr789 slot lobby. High-volatility slot gacor (high-payout slots) titles may have higher variance with larger but less frequent wins. All games on sr789 use certified Random Number Generator (RNG) technology audited by independent testing laboratories.

Yes. sr789 is fully optimized for mobile browsers on both Android and iOS devices — no app download is required. Sabung ayam (live cockfighting) streams, where available, are accessible via the sr789 mobile site and deliver the same live video quality as the desktop experience. Simply open your mobile browser, navigate to sr789.net, log in to your account, and select the sabung ayam lobby. Bets on Meron (the favored rooster) or Wala (the underdog) can be placed directly on the touchscreen interface.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus-derived winnings become eligible for withdrawal. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before withdrawing. On sr789, progress toward your wagering requirement is tracked in real time on your account dashboard. Not all games contribute equally — slots typically contribute 100%, while live table games may contribute a lower percentage.

Yes. sr789 runs regular cashback promotions that rebate a percentage of net losses over a defined period — typically weekly or monthly. Cashback percentages and eligibility criteria vary by promotion tier. Cashback credits are generally issued as bonus funds with a specified rollover requirement. Higher-tier VIP members on sr789 receive enhanced cashback rates as part of their loyalty benefits. Check the current Promotions page on your sr789 account dashboard for the latest active cashback offers and their terms.

sr789's VIP program rewards consistent players with tiered loyalty benefits including higher cashback rates, dedicated account managers, faster withdrawal processing, exclusive promotional offers, and higher deposit and withdrawal limits. Progression through VIP tiers is based on cumulative wagering volume over a rolling period. Tier upgrades are assessed monthly. VIP members also receive priority access to new game releases, early-bird bonus alerts, and invitations to seasonal promotional events tied to major Indonesian holidays such as Idul Fitri and Chinese New Year (Imlek).

sr789 uses industry-standard 256-bit SSL (Secure Sockets Layer) encryption on all pages and data transmission points. Your personal data is stored on secure, access-controlled servers. sr789 maintains a strict data minimization policy — we only collect information that is necessary for account management, payment processing, and regulatory compliance. We do not sell your data to third parties. For full details on how your information is handled, please review our Privacy Policy at sr789.net/privacy-policy.

The minimum age to register and play on sr789 is 21 years. This applies to all players regardless of location or game type. sr789 enforces this requirement through mandatory date-of-birth declarations at registration and documentary KYC verification prior to first withdrawal. Any account found to belong to a player under the age of 21 will be immediately suspended and any balance will be returned to the depositing payment method. If you know of an underage person accessing sr789, please report this to [email protected].

sr789 offers structured self-exclusion periods of 6 months, 1 year, or permanent (lifetime) exclusion. During self-exclusion, your account is suspended, all login access is blocked, and you are removed from all marketing communications. Self-exclusion can be activated instantly through your Account Settings under the Responsible Gaming section, or by contacting our 24/7 support team. Once activated, self-exclusion cannot be reversed before the chosen period expires. Permanent exclusion has no reinstatement pathway.

Log in to your sr789 account and navigate to My Account → Responsible Gaming → Deposit Limits. You can set daily, weekly, or monthly deposit caps in IDR. Reductions take effect immediately. Increases are subject to a 7-day cooling-off period before activation — this intentional delay gives you time to reconsider. Deposit limits are one of several responsible gaming tools on sr789 designed to help you stay in control of your spending. There is no minimum limit amount; you can set any figure that reflects your personal budget.